At Area 51 Suspension, we take pride in delivering high-quality racing shocks, components, and tuning services built for maximum performance. To ensure fairness and clarity for our customers, the following Refund & Return Policy applies to all purchases.
1. Returns & Exchanges (Parts & Products)
Eligible Items
Most new, unused, unopened products may be returned or exchanged within 14 days of delivery.
To qualify:
Item must be in new, unused condition.
All original packaging, hardware, and documentation must be included.
A valid order number or proof of purchase is required.
Non-Eligible Items
Returns are not accepted on:
Installed parts
Used items
Opened fluids/lubricants
Electronic components
Sale, clearance, or discontinued items
Return Shipping
Customer is responsible for return shipping costs unless Area 51 Suspension made an error.
Shipping charges are non-refundable.
2. Refunds
Once your return is received and inspected, refunds may take 3–7 business days to process.
Refunds will be issued to the original payment method only.
A restocking fee of 10–20% may apply to:
Special-order items
Electrical components
Any item not returned in resellable condition
3. Custom Shock Work (Non-Refundable / Non-Returnable)
All custom shock services are FINAL SALE and not eligible for refunds or returns.
This includes:
Custom valving
Shock revalving
Shock rebuilds
Dyno work
Custom piston builds
Custom stack tuning
Custom-built shocks or assemblies
Any labor-only or service-based work
Once labor has started or parts have been installed, the order becomes non-cancelable and non-refundable.
Because custom shock work is tailored to your specific car, setup, and racing needs, these services cannot be resold or reused—therefore no returns, refunds, or credits will be issued.
4. Damaged or Incorrect Items
If you receive a damaged or incorrect item:
Contact us within 48 hours of delivery.
Provide photos and your order number.
We will replace the item or issue a solution at no cost to you.
Damage caused by installation, misuse, racing conditions, or modification is not covered.
5. Warranty Claims
Area 51 Suspension follows the manufacturer’s warranty guidelines for the brands we sell. Warranty claims must be submitted with:
Proof of purchase
Photos or evidence of the issue
Description of the failure
Warranty coverage does not include:
Racing wear and tear
Improper installation
Altered shocks or components
Non-approved modifications
6. How to Start a Return
To begin a return request, contact:
📩 area51suspension@gmail.com 📞 (901-713-1474) Please include your name, order number, and reason for return.
7. Policy Updates
Area 51 Suspension reserves the right to update or modify this policy at any time without prior notice.